Call Accounting and Reporting

Know everything about your in- and out-bound calls in a detailed report.

Scalable, reliable, easy-to-use and powerful, CallAnalyst is a feature-rich call accounting and telemanagement solution for UX5000. The award-winning solution monitors phone usage, performs customer billing and analyzes traffic patterns and trend studies.

No matter the size of your organization, CallAnalyst quickly generates detailed or summary reports that measure productivity, manage local and long distance usage, and monitor phone abuse. 
For the growing organization, CallAnalyst brings enterprise-level functionality and scalability.

For large, high-call-volume or multi-site organizations, CallAnalyst supports real-time consolidation and reporting of call accounting data.

Call Analyst also provides ease and efficiency for you to monitor and analyze system usage.

• Detect fraudulent phone activity.
  Call Analyst tracks questionable inbound and outbound calls, helping you quickly detect problems and avert risks.
• Facilitate timely client billing and cost recovery.
  Flexible billing reports automatically calculate usage and cost by client, tenant or partner.
• Scheduled Reports
  Email reports automatically based on preset criteria, allowing managers to respond immediately to call volume changes.
• Measure Campaign Responses and Effectiveness
  Know where your prospects are calling from and to which campaign they are responding.
• Analyze Traffic
  Capacity planning tools help you identify peak calling times and optimum capacity requirements. What-if analysis allows you to balance infrastructure needs and take proactive measures to ensure uninterrupted and efficient phone service.