Act Now!

ACT now for a free communications evaluation.

Business Name
Contact Name
Phone Number
Email Address
Information submitted will only be used by Atlantic Communications Team to contact the named business / individual. Your information will not be sold or shared, and you will not be added to any mailing lists.

Interactive Voice Response (IVR) Systems

An interactive voice response system picks up phone calls for you, asks questions for you, and answers those questions for you. It can be your receptionist, secretary, operator, and customer service representative all at once- 24 hours, 7 days a week. If you need to automate a business process over the phone, the SV8100 IVR is the solution for you.


Customer satisfaction is the cornerstone to being successful in any business. A key component to keeping your customer’s satisfied is the efficient delivery of communications and information. NEC’s UNIVERGE SV8100 Interactive Voice Response (IVR) provides the tools you need to efficiently communicate with your customers while offering an immediate return on investment (ROI).

 

The SV8100 IVR gives you the capability to:


  • ·  Schedule and send-out appointment reminders; missed appointments mean loss revenue

  • ·  Automatically handle customer information inquiries 24 hours-a-day, 7 days-a-week; customers get the information that they need, when they need it

  • ·  Allow employees to accurately track their check-in and check-out times and locations via a telephone; saves your business money by reducing timesheet errors and data entry time for payroll, and providing a faster billing time

  • ·  Process sales orders over the telephone; guided process minimizes errors while providing 24/7 access to order entry

  • ·  Customize script templates specifically for your business

The SV8100 IVR resides on an internal blade equipped with the IVR compact flash. This flash drive enables you to easily download specific IVR script templates for turnkey installation. Appointment Reminder, Customer Information Inquiry, Employee Timesheet and Sales Order Entry templates are available for download to IVR users at no cost.


If you need a customized template, NEC Professional Services can work with you to develop one that fits your needs.


SV8100 IVR helps you provide better customer service through targeted calls. Examples of these calls include:





For the brochure, click here.