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Telephone Call Recording Device

Would it benefit you to have some or all incoming or outgoing calls recorded and stored on a hard drive? Keep calls as customer records, training purposes, or to check in on your employee's customer service.

DiMETRO Voice Recorder is a cost effective call recording solution which can be used to monitor and train staff, and to provide security. Combined with our world class contact centre solutions, voice recording and performance management solutions can help provide your business with a competitive edge in the market. DiMETRO can integrate into almost any environment, and can easily store files on a local PC.



This is made up of two components; the recording client and the recording server. The recording client uses a telephone patch adapter to record conversations from the agent's handset to the soundcard on their PC. By leveraging your existing investment in PCs and network infrastructure, a multi-user DiMETRO solution not only helps increase your return on existing IT assets, but also provides you with a highly scalable and flexible call recording solution.


Unlike traditional recording solutions, DiMETRO does not require the installation of equipment at the PABX/ACD. Regardless of whether your workplace uses flexible or assigned workstations, DiMETRO is able to follow an agent and correctly assign ownership to recordings. This non-invasive approach means the DiMETRO call recording solution can be implemented without affecting the existing telephone infrastructure or impacting the ability of the call centre to process calls.




For more information and the brochure, click here.