3 Ways To Make Sure Your Business Phone System Is Future-Proof

It’s official: Customers have never been more alert to the importance of data protection than they are today. After many years of silence, some states are taking new regulatory action to protect sensitive customer information: For example, the California Consumer Privacy Act.
When it comes to protecting data, most efforts focus on email messages and password-backed applications. Thousands of automated attacks are launched against services like these every single hour. However, the importance of the business phone system is often overlooked.

This is a problem, because hackers are getting more aggressive when it comes to finding novel ways to access confidential information. The wireless revolution has brought with it countless ways that data transmissions across phone systems can be compromised.

Customer information can be exposed by any of these common phone features:

  • Voicemail
  • Call Recordings
  • Text Messages
  • Fax Messages

Keeping Data Safe And Overhead Low For A Modern Business Phone System
If you’re in the market for a new business phone system, odds are good you want something that will last. It’s not enough to choose something that works today: It should scale with the future.

At the same time, your solution must meet practical demands and regulatory standards. This is especially crucial if you’re in a regulated industry such as healthcare, finance, or legal services.

A truly “future-proof” business phone system is one that will adapt to your needs and continue to evolve with the changing security landscape. Otherwise, you may find yourself satisfied with your system for a while only to have to rip it out by the roots in five years or so.

How can you be sure your company phone system is ready for the future?

When comparing your options, remember these factors:

1. If You Use Call Recording, Be Sure It’s Secure
Recording calls can provide you with valuable training and customer service data. Still, it can also lead to headaches. Rules about when and how you’re allowed to record calls vary according to jurisdiction. Plus, you want to be sure recordings stay safe and secure.

Under conditions like these, a third party call recording app just doesn’t cut it. Be sure your call recording is performed through a native function of your phone system. That way, all applicable rules can be followed programmatically. Data is less likely to be lost, too.

2. Simplify Your Voicemail System As Much As Possible
It doesn’t get much publicity, but yes, voicemail systems can be hacked. Using voicemail for an illicit international call is only one of many potential scams. With that in mind, voicemail system functions should be centralized as much as possible. Look for systems that allow you to quickly tailor your voicemail structure, archive messages, and add or remove voicemail accounts fast.

3. Reduce The Strain of “BYOD” By Making Your System Accessible
Even in the most sensitive industries, like healthcare, most employees still bring their own smartphones or other mobile devices to work. This adds huge complexity to data security.
Expect a live demo of any phone system so you can verify it is user-friendly. When employees understand your system functions, they’ll use them, creating less risk with their own personal devices.

Last but not least, be sure to discuss your specific needs with your business telephone vendor. Atlantic Communications Team will provide you with a system fully customized to your workplace.

To get started, contact us.