Do I Really Need a Business Phone System?

You’ve put a lot of time, energy, and money into growing your company. You’ve built a solid customer base and become a leader in the community. Still, you wonder why you even need a business phone system. Isn’t word of mouth or relying on search and Facebook enough? In a word, no.
Today’s successful small businesses thrive on the ability to interact with employees and customers in an efficient and reliable manner.

What Are the Benefits?
A dedicated phone system is a great way to increase productivity and lower costs. Regardless of whether you have five employees, 500, or even more, there are options to meet every need and budget.

Systems allow employees to quickly and easily communicate from the field. Customers benefit from system features. For instance, call handling is drastically improved when you have the ability to transfer calls, take messages, and provide valuable recorded information about troubleshooting and promotions.

In addition, phone systems allow you to easily track calls and call volume, to ensure you’re adequately staffed during the busiest times of the day.

Can’t I Just Use My Cell Phone?
Many companies think it’s easier and cheaper to have employees use cell phones (personal or business-provided) to handle calls.

To understand why this is a problem, put yourself in a customer’s shoes. Would you feel confident and at ease placing or receiving a call from an unknown number? When the voice on the other end of the line sounds unprofessional or rushed, what does that do to your trust in the company?

This is to say nothing about the fact that cell phones are notorious for poor reception and even dropping calls. In addition, using cell phones for business exposes your employees and customers to numerous threats, including hacking, scamming, and general unwanted communication.

All of that adds up to a negative experience and lackluster impression.

What About Google Voice?
Google Voice is a web-based communication platform that was designed as a management tool.

At the core, Google Voice is a call transfer system. It’s not a business phone system. In fact, since it’s not based on Session Internet Protocol (SIP), it lacks nearly every advantage of SIP-based systems.

For example, with Google Voice, you only get one local number. Technical difficulties are rampant — especially when accessing Voice-Over Internet Protocol (VoIP) systems. High-Definition (HD) Voice is not available with this option.

No support is available through Google Voice. Users have also reported privacy concerns, since the company is known to track users for their own marketing purposes.

This further demonstrates why having a dedicated phone system is essential. You get call transferring, plus so many other helpful features that will benefit your small business.

Where Do I Start?
Our friendly and knowledgeable staff can help you find the business phone system that works best for your needs. We’ll show you system features that can help your business grow, such as:

  • crystal-clear reception
  • call waiting / call forwarding
  • voicemail and automated attendant
  • reporting and analytics

And that’s saying nothing about the flexibility, security, and mobility that business phone systems provide.

Contact us to find out more about how you can take your business to the next level, starting today!