According to the 2017 Entrepreneurship Report from Drip Marketing, the most challenging aspect for small business owners is converting contacts/visitors into customers. Using Google Surveys, more than 1,000 small business owners across the U.S. were canvassed. The report suggests there is a zero percent chance that people will be interested in a company if they’re not able to contact them.
In a business-to-business (B2B) customer experience study by Walker, researchers say by 2020, customers will consider their overall experience with a company over price or product features. That’s all the more reason to ensure your office phone system is presenting a good impression.
Customers Turn to Phone Communication First
Even in an era of social media and email, many customers feel more comfortable discussing business details with a live person, over the phone. This is especially true when personal details are involved, such as banking data or other highly personal information. Phone conversations also allow questions to be asked and answered in real time. Given this fact, it’s important to present your customers with a strong and reliable office phone system by which to reach you.
Never Miss Another Call
Every small business owner is kept busy through the day with a myriad tasks. The schedule gets even more hectic when moving offices. You may think that during this time, you’ll be forced to miss a few calls before you can get set up in your new space. That’s not the case.
It’s possible to address connectivity issues and even set up communication lines at your new location before you move. The friendly and helpful staff at Atlantic Communications Team (ACT) can help your small business address important office moving steps you should take, including:
- Call Forwarding, which can redirect calls to a different landline or mobile phone.
- Voicemail, which, while not connecting customers to a live person, at least lets them know that a company cares enough to acknowledge their call and provide details on when a representative will be available.
- and more
Take the Stress Out
Your office phone system shouldn’t be a point of contention when you’re moving. ACT can help make your office move smooth and free of incident. With more than three decades of communications experience in Central Florida, we are honored to earn your business and partner in your professional success.