We offer the smartest and most effective cloud-based contact center management system on the market.
Treat each customer with care. Using our contact center management system, calls are routed to the next available and most appropriate agent to meet each caller’s need. Our scalable systems enable you to build a tool to fit your team and expand it as you grow. Call quality is as important to us as it is to you, and we can help you provide quality service to each of your contacts.
To keep our customer experience promises, we included real-time monitoring mechanisms to enable supervisors to track agent and contact center success rates. Call recordings can be stored and feedback gathered after each contact. When paired with our Connect software, Engage provides caller information that greatly increases your customer’s experience.