Dispelling the Myths – Part II

Potential clients have many ideas about phone systems that are not necessarily true. Let us put your mind at ease when considering one.

My phone works fine – why should I upgrade?

Better customer service may be just the thing you need to increase your staff’s productivity. It may be working fine, but new features such as voicemail to email, cell phone integration, recording calls, computer integration, and more can make communications much more efficient, increase your staff’s productivity and offer better customer service.

Do you have a need to automate a business process over the phone. We have your solution. An Interactive Voice Response (IVR) System picks up phone calls for you, asks questions for you, and answers those questions for you.

It can be your receptionist, secretary, operator, and customer service representative all at once, 24 hours, 7 days a week.

Only wine gets better with age – not phone systems

If you system is older than 7 years old, it is more than likely discontinued by your manufacturer and quality replacement parts are getting harder to find. This could result in downtime and potential loss of business. You should be proactive before this happens. Besides repairs could be costly and wasteful spending on old technology.