How to Get the Most Out of Your Business Phone System

As a small business owner, you know the importance of stand-out communication and customer service. You want to make sure customers can get in touch when they have questions and concerns. That’s why you’ve put in the necessary time and effort to secure a reliable business phone system.
Still, it’s essential that the system you implement will help grow your business. When you’re focused on the company’s bottom line, every purchase has to make sense financially.

Here’s how to be sure you’re getting the most out of your business phone system:

Know Your Needs
Systems vary by feature and cost. Rather than settle for a generic one-size-fits-all system, you should find one that fits your company’s style. That begins with an honest assessment of where your business is now, and how quickly you expect the company to grow.

Begin with your employees. Ask yourself the following questions:

  1. How many workers are on staff?
  2. Are they frequently on the phone, or require immediate access to communication (calling in from the field)?
  3. Are customer call-ins a normal part of doing business, or is this contact rare?

By learning the answers to these questions, you’ll be able to determine what size business phone system is best suited to your needs and which features your employees will use the most.

Use All Available Features
Whether you’re in the market for a new system, or are getting to know a recently installed one, it’s important to use all of the features available to you.

Most systems have some similar features such as conferencing, voicemail, call forwarding, and more. Advanced features include find me/follow me, which allows you to route your calls to a specific location or route multiple numbers to one phone, and computer telephone integration (CTI).

Regardless of the distinct characteristics of your company’s business phone system, using all or most of these features is a good idea. It not only helps streamline and keep business communication consistent, but also ensures you’re getting the most for your money.

Ask the Experts
Like any small business owner, you’re focused on running and growing your business. Researching effective business phone systems is labor intensive. It takes time and energy you just can’t spare.

The friendly and knowledgeable staff at Atlantic Communications Team has been a partner in the success of Central Florida companies for more than 30 years. Contact us today to discuss the best communication solutions for you.